Emanating from the Arabic word “Malakut” which means “Dominion” & “Complete Control”, MALKUT Technologies, is a distinguished Managed Service Provider (MSP) that aims to restructure the way technology services are delivered to its partners.
Unfortunately, most MSPs & internal Technology teams have been caught in the infinite day-to-day firefighting of technology issues. Whatever time today’s IT can scrape together outside of this loop is usually thrown at projects and client requests. The number one culprit in this trap is the lack of management and control of the below items:
- QoS improvements
- Remediation of re-occurring problems
- Automation of re-occurring tasks
While keeping the lights on is important, proper management & control of your technology frees up time to re-invest in Technology Success Initiatives:
I argue that no more than 30% of IT’s time should go to day-to-day Support related requests/issues. The remaining 70% should be split up into: